Welcome to our Help & FAQ page! Here, we address common questions and provide valuable information to ensure you have a seamless experience with our luxury rental and sales services. If you need further assistance, don’t hesitate to reach out!
General Questions
What types of luxury assets do you offer?
We specialize in luxury cars, yachts, helicopters, jets, collectible items, and watches. Each asset is curated to meet the highest standards of quality and excellence.
How do I book a rental?
To book a rental, visit our website, select your desired asset, and follow the booking prompts. For personalized assistance, feel free to contact our customer service team.
What is your cancellation policy?
Our cancellation policy varies by asset type. Please refer to the specific terms and conditions provided during the booking process or contact us for more details.
How can I sell my luxury asset with you?
To sell your asset, start with a free consultation. We will evaluate your item, create a tailored marketing plan, and manage the entire sales process for you.
What information do I need to provide for an asset valuation?
Please provide details such as the make, model, year, condition, and any additional features or documentation that might enhance the value of your asset.
How long does the selling process take?
The selling process duration can vary based on the asset and market demand. Typically, we aim to facilitate a sale within a few weeks.
Are there age restrictions for renting?
Yes, renters must be at least 25 years old and possess a valid driver’s license or pilot’s license, depending on the asset type.
What insurance coverage do I need?
We provide insurance options for all rentals, but we recommend verifying coverage with your provider. Our team can assist you with specific requirements.
How can I contact customer support?
You can reach our customer support team via email, phone, or through our website’s contact form. We’re here to help with any inquiries or issues.
Do you offer 24/7 support?
While our standard support hours are from 9 AM to 7 PM, we strive to respond to urgent inquiries outside these hours. Please leave a message, and we will get back to you promptly.